Since I moved to Ottawa in 1956 from NY and began my association with Tubman’s, I was greeted with a welcome and full-service-orientation that I never had in NYC. I have purchased 6 cars up to the present, and all my services (strictly 2x/year and only occasionally in between) have always been the best in-my-mind. I have remained with my 2 service advisors and have ALWAYS abided by their recommendations (whether to do or NOT DO certain changes.) I cannot recall any single significant problem to change my opinion. My present 2002 Malibu remains in fine condition and appearance. My 2011 Equinox is a pleasure to drive for long distances. The treatment, service, pleasure I receive from Tubman’s has never changed from perfection for me. As a professional (MD), I have always respected and trusted the professionalism of the company and its entire staff. When they recommend a replacement, I will surely abide. They have said: If I WANT a new car, they will assist. If I don’t NEED one, they will assure me of continued economical service. So … I stay!