Parts Consultants Job Description

Reporting to the Parts Manager a parts sales consultant will need to have a high school diploma or equivalent, and some experience in the automotive industry. You also need to have strong communication, customer service, and sales skills, as well as the ability to work independently and as part of a team. You must have a valid driver's license, a clean driving record, and some knowledge of computer software and systems, such as Quorum DMS and Snap-On Catalog. Furthermore, you need to have a keen interest in GM vehicles and their parts and accessories, and keep up with the latest trends and developments in the market.

POSITION SUMMARY:

The Parts Counterperson:

• Contributes to managing inventory and ordering parts and works to meet customers' needs.
• Is strong interpersonal skills, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
• Must know which parts are in inventory, require reordering, or must be specially ordered.
• Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
• Obtains the information needed to place special orders and ensures that the correct parts are sent.
• Must research the availability of certain parts, either within the dealership or from other sources as necessary and must be able to search part numbers using the computer or Snap-On catalogues.
• Is aware of seasonal requirements for parts and of requirements for parts that arise because of recalls or specials in the Service Department.
• Identify opportunities to enhance the customer experience:
• Overcome price & product objections
• Ability to ask for the order
• Use assumptive sales strategy
• Provide best in class customer service.
• Ability to advise and educate customers in a way they can understand.
• Possess patience when locating parts or catalog items for non-technical customers.

CUSTOMER SERVICE ORIENTATION:

• Believes that the customer is the most important thing.
• Devotes maximum attention and effort to providing the highest levels of customer service.
• Feels a personal sense of achievement when customers are delighted.
• Understands and anticipates customer needs and works tirelessly to meet them.
• Willing to go above and beyond the call of duty to help customers and resolve their problems. • Thrives on ensuring that the customer experience is the best it can be.
• Sees customer complaints firstly as opportunities to create customer satisfaction.
• Driven to make sure every customer feels valued.